Frequently Asked Questions
Here are answers to common questions. If you don't see your question on the list or if you are unclear, don't hesitate to contact us at: firstname.lastname@example.org
Will the Robert Rig work with my cameras?
Probably. The Robert Rig is compatible with a wide-range of cameras. However, there are certain combinations of camera bodies and lenses that may not work. Please contact us to confirm your cameras will work with the Robert Rig.
Does the Robert Rig record full-color 3D?
Yes, the Robert Rig records full-color 3D images. Once the images are recorded, you have the ability to output them into any of the 3D viewing formats including: Anaglyph, DCP, Lenticular, Side-by-Side, Over/Under, etc
Why a beamsplitter? Can't I just record side-by-side?
Generally, you will need a beamsplitter to record good 3D anytime you are less than 10 feet from your subject. We will cover this in depth in an upcoming tutorial. Side-by-side configurations force the use of longer lenses which flatten the 3D effect.
How much does the rig weigh? How big is it?
The Robert Rig weighs about 11 pounds and is roughly 9" x 11" x 10" It fits well inside a Pelican 1620 hardcase.
Can I change the interaxial while shooting?
Yes, the sliders on the Robert Rig allow you to either lock them in place or move during shooting. The scales on top and rear also allow you to hit your marks precisely.
What about using a follow-focus?
Yes, a follow-focus will also work assuming it fits on the rig. While we can't guarantee your particular combination of cameras and focus assist will fit, we can say that several users have successfully pulled focus with the Robert Rig.
How can I pay for the Robert Rig?
We accept all major credit cards as well as Paypal. We also accept University Purchase orders. If you have any questions about payment, please contact Jesse at email@example.com
How long till I receive my rig?
Shipping rates vary from same day up to two weeks depending on order volume. Feel free to contact us to check availability.
Can I purchase anywhere else?
Yes! The Robert Rig is available via Ebay.
What about returns?
All sales are final. If you have any questions, please ask use before purchasing.
How long does shipping take?
We usually ship within 24 hours unless the on back-order. Feel free to contact us if you need rush delivery.
Where do you ship?
We ship internationally. If you have any questions about your specific area, please contact firstname.lastname@example.org
How much does shipping cost?
Shipping to the United States averages $60 & International shipping averages $85 using the US Postal Service (which we have found to be the least expensive). We are happy to ship via USPS, Fedex, or UPS. Contact us for specific inquiries.
What Tutorials are available? Can I request a topic be covered?
New tutorials are added on a regular basis. Yes! We welcome all requests for tutorials, please don't hesitate to ask. Please email suggestions to: email@example.com